Crews investigate how far the damage extends underground, since the visible hole is often only a small part of the problem. They also identify underground utilities such as gas, water, and power lines before excavation begins.
Engineers assess the condition and size of the existing culvert. Many older culverts were custom-built, so part of the process involves determining whether to replace it with a similar size or adapt it to a standard pipe size, which can sometimes be more cost-effective and easier to maintain.