Crews investigate how far the damage extends underground, since the visible hole is often only a small part of the problem. They also locate underground utilities like gas, water, and power lines before any digging begins.
Engineers also assess the culvert itself. Many older culverts were custom-built, so part of the work is determining whether to replace it with a similar size or adapt it to a standard pipe size, which can sometimes be more cost-effective and easier to maintain.